Microsoft Dynamics 365 Customer Insights - Data
With Dynamics 365 Customer Insights - Data, data specialists implement solutions that provide insight into customer profiles and track engagement activities to help improve customer experiences and increase customer retention. They will learn how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation and maintain control of customer data. This course also covers importing and transforming customer data and culminates with extending it into the Power Platform and Dynamics 365 applications. For Microsoft Partners, passing the associated exam (MB-260: Microsoft Dynamics 365 Customer Insights (Data) Specialist) and getting the certification accrues points in the Business Applications Skilling category. Being able to configure, connect data sources and ingest data into Microsoft Dynamics 365 Customer Insights, understand how to create a unified customer profile as well as being able to enrich data and predictions for business supports both the Business Applications Customer Success and Business Applications Performance categories which focus on deployment, usage as well as attracting new business. This course prepares delegates to sit the MB-260 exam as part of a wider scheme of learning (E.g., MS Learn)
Contents
- Get started with Dynamics 365 Customer Insights - Data
- Ingest data into Dynamics 365 Customer Insights - Data
- Create a unified customer profile in Dynamics 365 Customer Insights - Data
- Work with Dynamics 365 Customer Insights - Data
- Enrich data and predictions with Dynamics Customer Insights - Data
Prerequisites
To achieve the best possible training success, the knowledge described below is a prerequisite for a successful training course:
- A modern laptop/desktop
- A modern browser (Edge/Chrome)
- Microsoft Teams Installed
- Familiarity with Dynamics 365 Customer Insights
- First-hand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform
| Event type: | Certification Training |
|---|---|
| Language: | English |
| Target group: | End Customers, Resellers, Technical |