Microsoft Collaboration Communications Systems Engineer

This course is designed to give IT Professionals hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will cover how to manage and monitor all of these using the Microsoft Teams Admin Centre, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. In addition, it will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing. This course prepares delegates to sit the MS-721 exam as part of a wider scheme of learning (E.g., MS Learn, Practice Tests). For Microsoft Partners, passing the associated exam (MS-721 Collaboration Communications Systems Engineer) and getting the certification accrues points for the Modern Work Skilling category. Being able to administer Microsoft Teams, Microsoft Teams Phones, Microsoft Teams Rooms and Shared Devices effectively; to configure and have a deep understanding of voice, meeting and device workloads supports both the Modern Work Customer Success and Modern Work Performance categories which focus on deployment and usage as well as attracting new business.

Contents

• Introduction to Teams meetings and calling
• Plan for Microsoft Teams Rooms and Surface Hub
• Plan and optimize network performance for Teams media
• Configure and deploy Teams Phone
• Configure and deploy Teams Phone with Direct Routing
• Extend Teams Phone with additional services
• Manage meetings and events experiences
• Guided project - Create and assign Teams policies
• Configure and manage voice users
• Configure auto attendants and call queues
• Configure, deploy, and manage Teams devices
• Guided project - Prepare meeting room experiences
• Monitor and troubleshoot Teams collaboration communications systems

Prerequisites

To achieve the best possible training success, the knowledge described below is a prerequisite for a successful training course: 

• A modern laptop/desktop
• A modern browser (Edge/Chrome)
• Microsoft Teams Installed
• A proficient understanding of and experience with Microsoft 365 services
• A proficient understanding of general IT practices including the use of PowerShell
• A fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies as well as identity and access management

(INF-TR-MS-0004)